Terms of Service
Last updated: May 16, 2026
1. Overview
HuddleRoutine is a coaching and practice tool for customer service teams, inbound queues, blended contact centers, and route or outside sales crews. These terms govern your use of the service.
2. Intended Use
HuddleRoutine provides AI-assisted practice huddles (objections, escalations, and tough customer scenarios). AI scoring and feedback are coaching aids and may be inaccurate. Scores and feedback should not be used as the sole basis for employment, discipline, compensation, termination, or promotion decisions. Managers and team leads are responsible for how they use the tool and any decisions based on its outputs.
3. User Conduct
Team participants (e.g., sales reps or support agents) should not submit sensitive personal information (e.g., Social Security numbers, financial account details, health information) in audio or text responses. Do not use the service for any unlawful purpose.
4. Data Processing
The service may process audio recordings, text transcripts, AI-generated scores, feedback, benchmark answers, team usage data, and manager account information. See our Privacy Policy and AI & Data Notice for details.
5. Availability
The service is provided “as is.” We may modify, suspend, or discontinue the service at any time. We are not liable for any interruptions.
6. Limitation of Liability
To the maximum extent permitted by law, HuddleRoutine and its operators shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.
7. Contact
For questions, contact us at [email protected].