Privacy Policy

1. What We Collect

• Manager account data (email, name)
• Team and organization data
• Teammate display names (sales reps, agents, etc.)
• Audio recordings of practice responses
• Text transcripts of audio responses
• AI-generated scores and coaching feedback
• Benchmark answers saved by managers
• Usage logs and session metadata
• Payment data handled by Stripe (if billing is used)

2. How We Use Data

We use the data we collect to provide the coaching and practice service, generate AI scores and feedback, display results to managers and team members, and improve the service.

3. Third-Party Providers

We use the following third-party services to operate HuddleRoutine:

• Supabase — database, authentication, file storage
• Railway — hosting
• OpenAI — transcription, AI scoring
• ElevenLabs — text-to-speech for objection audio
• Stripe — payment processing (if used)

4. Data Retention

We retain data for the duration of your active account. You may request deletion by contacting support.

5. Security

We use industry-standard measures to protect your data, including encrypted storage, HTTPS, and access controls.

6. Contact

For questions about this policy, contact us at [email protected].